jennifer allen
user experience
research & design
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Indiana University, Bloomington, IN   2009
M.S., Human-Computer Interaction/Design     GPA 3.9/4.0

Indiana University, Bloomington, IN   2002
B.A., Computer Science

Indiana University, Bloomington, IN   1994
B.A., Anthropology and Psychology

Research and Design Skills

Human-Centered Research Methods: activity analysis, affinity diagramming, body storming, contextual inquiry, cross-cultural comparison, cultural probe, diary studies, empathy tool utilization, fly-on-the-wall observation, focus group, personal inventory, rapid ethnography, still-photo surveys, survey and questionnaire design, data analysis.

Design Methods: conceptual modeling, error analysis, experience prototyping, flow analysis, low and high fidelity prototyping, participatory design, personas, scenarios, sketching, story boarding, and information architecture.

Evaluation Methods: cognitive walkthrough, heuristic analysis, think-aloud protocol, usability testing using qualitative and quantitative analysis, scenario testing.

Development and Technical Skills

Development: HTML, XHTML, CSS, PHP, Perl/CGI, C++, SQL, UNIX shell programming

Applications: Dreamweaver, Photoshop, InDesign, SPSS, Microsoft Office Suite, Balsamiq

HCI/Design Coursework

Course Grade Professor
Human Computer Interaction Design I A Martin Siegel
Human Computer Interaction Design II A+ Eli Blevis
HCI Design & Evaluation Methods A Youn-Kyung Lim
Experience Design A Jeffrey Bardzell
Computer Supported Cooperative Work A Shaowen Bardzell
Information Technology Policy A- Bill Asprey
Interaction Culture A Jeffrey Bardzell
Master's Thesis I A+ Martin Siegel & Erik Stolterman
Master's Thesis II A+ Martin Siegel & Erik Stolterman
Computer Art: Advanced Seminar A Arthur Liou

Work Experience

Juniper Networks, Inc., Sunnyvale, CA 2010
User Experience Research Intern

Responsibilities of position include the following:
  • Analyzed the Junos Space software application and identified unique design patterns.
  • Developed a Design Pattern Library to assist the Junos Space developers.
  • Reviewed and evaluated approximately 900 usability issues with the Junos Space software.
  • Designed a template, based on the assessed needs of the user, that provides automated basic statistical analysis of usability problems of Junos Space software.
  • Designed a general and specific user research study participant screener.
HoosierNet, Inc., Bloomington, IN 2004 to 2008
Board Member

Responsibilities of position include the following:
  • With the assistance of other board members, determined the services provided by and the strategic direction of HoosierNet, Inc., a local non-profit Internet Service provider.
  • Provide oversight to the business management practices of the Director of HoosierNet, Inc.
Monroe County Public Library, Bloomington IN 2003 to 2008
Information Systems Analyst

Responsibilities of position included the following:
  • Evaluated and implemented new library software and hardware technology based on the assessed needs of staff and patrons visiting the library.
  • Administered and maintained the Integrated Library System (ILS) software which served approximately 80,000 patrons and 150 staff. The ILS is an enterprise system is utilized for all functions related to the library collection. It is used to create and maintain the library collection as well as patron accounts.
  • Implemented a new Integrated Library System with a team of library professionals. The implementation of the new system required the creation of new task flows for the staff members and the library patrons.
  • Developed SQL code for ongoing reports regarding the library collection.
  • Provided network and system administration for Monroe County Public Library and the Ellettsville branch.
  • Maintained and administered the library's telephone phone system.
  • Implemented a new phone system for the library with a team of specialist that resulted in a significant cost savings for the library. The implementation required the creation of new task flows for the staff members.
  • Led and participated on committees that directly or indirectly addressed improving the experience of patrons either through alteration of current services or through the creation of new services.
  • Provided the initial interface redesign of an under-utilized staff intranet website. The redesign resulted in the creation of a highly valuable information resource and the standardization of many library wide tasks.
  • Diagnosed and resolved system hardware and software problems.
  • Trained staff members on software applications.
  • Assisted in the creation and maintenance of the public library website.
Additional Activities

Usability Professionals Association, 2010
Reviewer for the UPA International Student Design Competition

Responsibilities of role include the following:
  • Evaluated submissions for the 2010 international student design competition.

I541 HCI/Design Introductory Course for Masters Students, Bloomington, IN 2008

Responsibilities of position include the following:
  • Provided design teams with guidance regarding research, design, and evaluation methods.
  • Participated in studio critques of design projects
  • Evaluated and graded design projects

Usability Professionals' Association Student Design Competition Finalist, 2009
Graduate Student Fellowship, 2008
ACM SIGCHI Student Design Competition Finalist, 2008
Graduate Student Fellowship, 2007
Library Director's Recognition of Service Award, 2006
Library Director's Recognition of Service Award, 2005


Usability Professionals Association (UPA)
Interaction Design Association (IxDA)


Dr. Martin Siegel
Dr. Jeffrey Bardzell
Dr. Shaowen Bardzell
Dr. Erik Stolterman